As a leading credit union in Hampton Roads with years of proven commitment to superior service, we are currently accepting resumes/applications for the following positions:

Assistant Vice President of Facilities Management Branch Manager Collector Contact Center Representative Database Developer IRA Specialist Member Service Representatives Network/Communications Engineer III Systems Manager

Qualifications required for all positions

Detail oriented, customer service skills. Ability to work in a fast paced environment. Proficient PC skills (Microsoft Office). Excellent communication skills, oral & written. Acceptable credit report. Ability to work Saturdays as branch schedules require (for MSR/MSS/FSO/MSD positions). Prior financial services or cash handling experience (for MSR/MSS/FSO/MSD positions). Available to attend full-time (40 hours/week) training (for MSR/MSS/FSO/MSD positions). Enthusiastic about meeting our members!!

Provides overall direction and administration in the management and operation of all Langley properties, mechanical plants, equipment, vehicles, and grounds. Plans, organizes, and supervises the Facilities Management staff and constructs and maintains Langley properties through the optimal utilization of all available resources. Works closely with the Vice President of Facilities Management to accomplish department goals and objectives.

• Qualifications Required:
• Bachelors Degree in a related field, or equivalent work experience/training in Commercial construction/maintenance.
• A minimum of seven (7) years experience in managing property management, marketing and leasing office buildings or Commercial construction/maintenance.
• Minimum of three (3) years of successful supervisory experience, including coaching, constructive criticism, goal setting, counseling and completion of performance evaluations.
• Experience managing a full function Facilities Management department.
• Demonstrated working knowledge of applicable building codes, OSHA, BOCA, NFC.
• Proven ability to define problems, collect data, establish facts, and draw valid conclusions.
• Excellent interpersonal skills, negotiation skills, written and verbal communication skills.
• Ability to converse clearly and professionally with various levels of employees/management and vendors, and be easily understood.
• Demonstrated strong planning and organization skills.
• Demonstrated leadership skills.
• Experience in developing capital budgets.
• Proven project and time management skills.
• Proficient in word processing and spreadsheet software (MS Word and Excel preferred).

• Qualifications Preferred:
• Proficient in AUTOCAD.
• CPM (Commercial Property Manager) and/or RPA (Residential Property Administrator) designation.
• Working experience in property and/or construction management and/or leasing experience with a major management firm, owner, contractor or developer of Class A property in a major metropolitan area.

Responsible for the daily operations of the branch. Accountable for direct supervision, training and production of assigned staff. Accountable for ensuring that all cash, loan and security procedures adhere to Board applicable regulations. Performs in an extremely professional manner, setting the highest possible image for the credit union.

• Qualifications Required:
• A minimum of three to five years experience in a financial institution at the Management/Supervisory level in Operations.
• Above average level of familiarity with cash and consumer credit granting policies.
• Must have a demonstrated record of above average supervisory skills, including experience in training and motivating subordinates, including performing effective performance evaluations.
• Proven professional written and oral communication skills.
• Proven ability to analyze statistical information and forecast volume levels.
• Possess and exhibit stability, professionalism, sound judgement and integrity.
• Possesses a professional demeanor and image.
• Working knowledge of PC software packages.

• Qualifications Preferred:
• Financial institution experience in a credit union.
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Accountable for delinquency control of assigned accounts within authorized LFCU guidelines and applicable collection regulations. Performs in an extremely professional manner, providing superior member service; setting the highest possible image for the Credit Union. Scheduled night work required.

• Qualifications Required:
• High school graduate or equivalent.
• Excellent oral and written communication skills including routine correspondence composition.
• Minimum one (1) year of experience in account delinquency collections or two (2) years in the lending/processing field.
• Experience in personal interviews with members.
• Proficient in utilization of Windows programs.

• Qualifications Preferred:
• Experience in civil court representation.
• Experience in plastic card delinquency collections.
• Knowledge of bankruptcy procedures and civil court action.
• Experience in skip tracing.
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Primarily responsible for receiving a high volume of calls and providing professional, courteous and accurate information to credit union members by utilizing excellent, in-depth knowledge of company products and programs.

• Qualifications Required:
• Minimum one year experience in a customer service call center environment communicating products and services or one year experience in communication of financial services and products.
• Demonstrated ability to work effectively in a high volume and fast paced environment.
• Proven commitment to providing world class member/customer service.
• Excellent member/customer service skills (friendly, courteous, helpful).
• Proven proficiency with PC (Windows) software and possess accurate and rapid keyboarding skills.
• Must be able to converse clearly and professionally with the members/customers and be easily understood (grammatically correct English, both verbally and in writing).
• Maintains positive relationships with all members of staff and volunteers to assist others when possible.
• Proven ability to read and interpret policies, procedures and products/services details and communicate such effectively to members/customers.
• Ability to work varying schedules mandated by the Contact Center to include Saturdays.

• Qualifications Preferred:
• Previous experience in an account service delivery system and in depth knowledge of credit unions and all products and services offered.
• Prior knowledge and/or experience with a financial institutions data processing system.
• Previous experience in a customer/member service position in a Contact/Call Center.
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Under the direct supervision of the Applications Manager reviews, evaluates, maintains, and implements databases and database applications for LFCU systems while following LFCU established policies and procedures. Identifies data sources, prepares data flow diagrams, creates system/user documentation and writes/modifies code for database access as required. Supports the development and maintenance of SQL Server Databases and database applications as directed. Defines efficient methods of software use, diagnoses database system deficiencies or performance issues in application system function and recommends corrective action to resolve identified system problems. Provides backup for host application system ad-hoc reporting upon request. Develops new interfaces between systems, improves existing interfaces, and identifies interface problems, both within and between applications. Assists as directed in the analysis, definition and coordination of software development and maintenance of application systems supported by outside vendors. Provides recommendations as requested on software technology improvements and to establish internal data retrieval/analysis processes. Troubleshoot system problems, both within and between systems. Learn end-user requirements, and provide appropriate liaison between IT and end-user departments as requested.

• Qualifications Required:
• College degree in Information Systems or Business (or related discipline) or an equivalent combination of education and equivalent work experience.
• Minimum of one (1) year experience in database programming, design, normalization, queries, implementation and administration using Microsoft SQL Server.
• Familiarity with Microsoft development tools and technology.
• Must have a general understanding of data network software/hardware components and knowledge of applicable computing environment procedures and practices. Must also possess the aptitude and ability to learn and utilize new technologies in a quick and effective manner.
• Must be detail-oriented, well organized and possess the ability to meet deadlines and complete detailed technical tasks under pressure.
• Understanding of ODB/ODBC standards and have a good level of computer literacy with spreadsheets, word processing and database software (Word, Access, PowerPoint, Excel, MS Project, VISIO).
• Possess good interpersonal and analytical skills. Must also demonstrate good written and verbal communication skills.
• Ability to work independently, with limited supervision, while contributing to projects as a team member.
• Ability to work effectively with business unit representatives (end-users), departmental leaders, IT personnel and senior management.

• Qualifications Preferred:
• BS or BA degree in Information Systems or Business-related discipline.
• One year's experience in back-office operations at a financial institution.
• Experience programming in COGNOS or Seagate Crystal.
• Experience with front-end languages like Visual Basic or C+.
• Experience in PC-based programming/macros.
• Data warehousing experience.
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Assists in each area (IRA, Insurance, and Deceased) as needed with the overall operation of the department. Adheres to board policy and complies with IRS/State regulations as required to perform the specific duties and responsibilities.

• Qualifications Required:
• High School graduate or equivalent.
• Proven ability to converse in a clear, easy to understand, and professional manner.
• Good oral and written communication skills.
• Ability to compose correspondence and respond to customer/member inquiries.
• Proven attention to detail and high level of accuracy necessary.
• Must project a positive attitude and the desire to promote team effectiveness.
• Working knowledge of IRAs, Insurance, Deceased or Trust Accounts.
• Proficient in word processing and spreadsheet software (MS Word and Excel preferred).
• Ability to successfully handle/meet specific deadlines and work at times with stressful situations and heavy workloads.

• Qualifications Preferred:
• Experience with a credit union/financial institution.
• Prior experience in a member/customer service position.
• Proficient use of Access.
• Prior experience in a legal environment.
• Prior experience in an IRA administration/support environment.
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Performs functions normally to be expected of a teller. Processes share withdrawals and deposit requests, respects the confidentiality of all information, and maintains security as appropriate. Must be able to converse clearly and professionally with the members and be easily understood. Peak-time Tellers work 18 hours per week and receive premium pay.

This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors.

• Qualifications Required:
• High School graduate or equivalent.
• Professional attire and demeanor for greeting the public.
• Ability to operate calculator by touch and previous typing experience.
• Minimum of six months experience handling checks and/or cash, processing payments, and balancing daily work.
• Without prior Teller experience, pre-employment testing will be conducted.

• Qualifications Preferred:
• One year or more previous teller experience.
• Knowledge of /prior experience with a financial institution's data processing system.
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Relying on expertise and experience, ensures the stability and integrity of in-house voice, data, video, and wireless network services. Plans, designs, and develops local area networks (LANs) and wide area networks (WANs) across the organization. Participates with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. Analyzes and resolves network hardware and software problems in a timely and accurate fashion, and provides end user training where required. Coordinates strategies for defining, deploying, and maintaining the company's in-house IP telephony voice communication architecture and its associated network connections and component hardware, including managing all engineering projects for VoIP initiatives, planning technology roadmaps, and configuring and optimizing all VoIP/IP-PBX telephone systems and services, both internally and those integrated with Internet-based services. Maintains SLAs for all organizational IP telephony applications. Plans, develops, and implements the Company's telecommunications infrastructure. This Analyzes and resolves telecommunications circuit issues in a timely and accurate fashion, and support user needs where required. As required, will provide technical project leadership to manage resources, monitoring progress and oversee implementation of solutions consistent with Information Technology and Business Unit strategies and plans. Ensures the availability of telephony equipment as required for replacement and performs analysis, evaluates and makes recommendations for new telephone equipment. Coordinates the service requests and installation of all data and voice circuits, while monitoring charges from service providers. Will perform a variety of administration tasks pertaining to equipment inventory and departmental documentation. Monitors network related performance metrics as required and reports performance deficiencies in order to ensure internal customers are efficiently utilizing LFCU network resources. Provides technical reporting as required to facilitate decision making with respect to Network and Communications issues. Completes evaluations of new network equipment as necessary. Performs a variety of complex technical tasks using a wide degree of creativity and latitude while exercising significant independent judgment. Ensures all personal work effort adheres to enterprise standards, methods, practices, and procedures in concert with Information Technology and Langley Federal Credit Union Policies and Procedures.

• Qualifications Required:
• Network+ certification
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Voice Professional (CCVP)
• Microsoft Certified Professional (MCP) in Microsoft Windows Server 2003 (or higher) Network Infrastructure.
• BS degree in a technical major or five (5) or more years equivalent work experience.
• Five (5) or more years experience in the administration of data, voice, dial-up or voice over IP (VoIP) communication circuits.
• Five (5) or more years of experience with telephone system administration (PBX or ACD) and installation of telephone hardware.
• Five (5) or more years experience working in a multi-server network environment demonstrating a excellent knowledge of enterprise LANs, WANs, routers, switches, hubs, CSU/DSU's, modems, routing protocols and other related networking hardware.
• Minimum two (2) years experience in technical project management - to include project specification, development and successful project implementation.
• Able to map networks; read, interpret and create complex network technical drawings.
• Demonstrated knowledge of the Windows operating system software (XP/2000).
• Minimum of four (4) years experience in hands on support for PC hardware and peripherals.
• Experience in the administration of a Microsoft network operating system.
• Strong knowledge of MS Office Suite software.
• Ability to effectively mentor less-experienced personnel.
• Proven ability to meet deadlines and complete detailed technical tasks under pressure.
• Demonstrated effective verbal and written communications skills, effective problem-solving skills, superior inter-personal skills and the ability to effectively contribute to a team environment.

• Qualifications Preferred:
• Cisco Certified Design Professional (CCDP) certification or training.
• Knowledge of HP UX/HP9000 series hardware.
• Prior Avaya and/or Call Pilot voicemail administration experience.
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Responsible for the management of LFCU host computer processing, the daily direction of computer room personnel and administrative support for the ULTRADATA financial system application. Supervises, monitors and coordinates the activities of computer operations personnel. Manages the HP/UX computer host processing environment and insures host processing system services are available and consistently on schedule. Provides UNIX system administration for the UNIX-based computers and provides change management for configuration of the Core Host Processing system, including the electronic services of on-line banking, bill payment, and the voice response platforms. Serves as the primary contact to host processing application vendor on application system issues. Prepares operations work schedules, coordinates special software testing and insures data retention is completed according to LFCU policy.

• Qualifications Required:
• Bachelor's degree in Computer Science or other related field or equivalent combination of experience/training.
• Minimum of three (3) years UNIX system administration experience.
• Minimum of five (5) years of hands on Computer Operations experience.
• Minimum of three (3) years of successful supervisory experience, including coaching, constructive criticism, goal setting, counseling, and completion of performance evaluations. (overseeing more than one employee).
• Thorough understanding of systems batch processing concepts and tools.
• Thorough understanding of systems operations best-practices.
• Experience in detailed research/troubleshooting.
• Proven ability to meet deadlines and set up work projects under pressure.
• Proven dedication to member satisfaction.
• Strong teamwork skills.
• Understanding of disaster recover planning, testing, and execution, backup/restore planning and technology.
• Strong people and operational management skills.

• Qualifications Preferred:
• Previous hands on experience with the ULTRADATA core application, a plus.
• Experience working in a HP/UX environment.
• Previous Computer Operations and Systems Administration experience in a Financial Institution.
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