L@ngley Link is a secure remote account access service provided to our members through the Internet. Members enrolling for this service can view their accounts, make transfers between their share and checking accounts, make payments to Langley Federal Loans and perform other miscellaneous member services.

Langley Federal Credit Union is pleased to offer this Internet account access service free of charge.

No. L@ngley Link is very easy to use. In most cases, you just point and click or fill in requested information.

Enrollment for L@ngley Link can be done in a few ways. You can apply on-line. You may also call the LFCU Contact Center at 757-827-LFCU or 800-826-7490 and have an application mailed to you. In the local area you can stop by any LFCU branch and fill out an application. After your application has been processed, Langley Federal will assign a temporary password to you in person or by letter via the U.S. Postal Service. Upon receipt of this letter, you can immediately sign-on to L@ngley Link.

Once you have your account number and password, you are ready to sign-on. On LFCU's homepage, click on the green "eServices Access" button. Please be sure to read the Disclosures and Frequently Asked Questions if this is your first visit. When you're ready to begin, click the green "Connect to L@ngley Link" button. If this is your first time using the service you will need to choose the "Enroll in Safe2Connect" link. From there you will be asked to set up your challenge questions/answers and your Security Image. When you are finished entering that information you will be asked to reset your password. Once your password is reset you will be able to view your account information.

You will find an eServices button on the upper-left of the homepage and on most pages of the website located at http://www.langleyfcu.org When the eServices page is displayed, click on the button that reads 'L@ngley Link'.

You may use L@ngley Link virtually anytime, day or night, seven (7) days a week. However, L@ngley Link may be temporarily unavailable due to LFCU record updating or technical difficulties.

If you forget your L@ngley Link password, you'll need to call the Contact Center at 827-LFCU (5328) or 800-588-3279 between 8:30 a.m. and 9:00 p.m. EST Monday through Saturday. The Contact Center can reset your password over the phone. The next time you log on to L@ngley Link with your temporary password, you will be required to create a new password.

Your self-created password must be at least six (6) and no more than ten (10) alphanumeric characters in length. To prevent unauthorized access to your accounts, you should keep your password confidential. REMEMBER, NO REPRESENTATIVE OF LANGLEY FEDERAL CREDIT UNION WILL EVER ASK YOU FOR YOUR L@NGLEY LINK PASSWORD.

No. Most Internet based email is not secure and therefore would be inadequate for passing sensitive financial information over the Internet. It is important for us to positively identify incoming member requests. Langley Federal does provide a means for communication between members and the credit union concerning issues not related to their accounts. To locate this option, click on the 'Contact Us' icon on the homepage, and then select the appropriate email address or telephone number of the department you wish to contact.

Step 1: Your L@ngley Link password protects your account. You should consider changing it periodically. Sign-on to L@ngley Link in the usual way. Click the icon labeled "More".	Find the icon labeled "More"
Step 2: A series of options will become available to you. Click the one labeled "Change Password".	Select the option "Change Password"
Step 3: Simply fill in the information requested. Enter your existing password. Then enter the new password. Enter the password once more to make sure you entered it correctly. Click the "OK" button to request the change. L@ngley Link will inform you if your new password was accepted.	Request a new password

Yes, you can view checks on-line that have cleared after June 2, 2005. This service is free to members. Simply sign-on to L@ngley Link to view images of the checks you've written. Most check images are immediate, however, there are some exceptions:

• Langley checks deposited at LFCU will take 2-3 weeks for the images to become available.
• If the merchant converts their checks into an ACH (Automated Clearing House) debits, those check images are not retrievable, since they are no longer checks.
• If a check has an error, the image might not be available, depending on how the error occurred.

Some check images may not be viewable due to incorrect account numbers or checks that are damaged during processing. Members who do not have Internet access can continue to request photo copies. There is a $2.00 fee for processing, however Premier members receive 10 free check copies per calendar year.